AVR 171S

{"totalSize":24,"done":true,"searchRecords":[{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d0000010ztCAAQ"},"Title":"A TV connected to HDMI output 2 does not show the on-screen menu system from the AVR, only HDMI 1 s","Id":"ka25d0000010ztCAAQ","ArticleNumber":"000024796","Question__c":"A TV connected to HDMI output 2 does not show the on-screen menu system from the AVR, only HDMI 1 seems to show the OSD menu. Is this correct?","Process__c":"Yes, this is correct. The AVR 1x1S does not support OSD on HDMI 2 out, only on HDMI 1. If customers want OSD on two HDMI outputs, they can buy the AVR 370.","Answer__c":"Yes, this is correct. The AVR 1x1S does not support OSD on HDMI 2 out, only on HDMI 1. If customers want OSD on two HDMI outputs, they can buy the AVR 370.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d00000112W7AAI"},"Title":"The on-screen menu system does not appear on a TV connected to HDMI output 2. Is this correct?","Id":"ka25d00000112W7AAI","ArticleNumber":"000034892","Question__c":"A TV connected to HDMI output 2 does not show the on-screen menu system from the AVR, only HDMI 1 seems to show the OSD menu. Is this correct?","Process__c":"Yes, this is correct. The AVR171, 171S, 1710 & 1710S only supports OSD on on the HDMI 1 output. HDMI 2 doesn't not show the OSD.\n\nThe AVR370 and 3700 supports OSD on both HDMI outputs.","Answer__c":"Yes, this is correct. The AVR171, 171S, 1710 & 1710S only supports OSD on on the HDMI 1 output. HDMI 2 doesn't not show the OSD.\n\nThe AVR370 and 3700 supports OSD on both HDMI outputs.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d0000011038AAA"},"Title":"Can I choose between sound from my TV or sound from the AVR?","Id":"ka25d0000011038AAA","ArticleNumber":"000025413","Question__c":"Can I choose between sound from my TV or sound from the AVR?","Process__c":"Yes, in the HDMI Setup Menu, it is possible to select either �Sound To TV� or �Sound To Amp�, Amp being the AVR. This detail is not mentioned in the owner's manual.","Answer__c":"Yes, in the HDMI Setup Menu, it is possible to select either �Sound To TV� or �Sound To Amp�, Amp being the AVR. This detail is not mentioned in the owner's manual.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d00000112FBAAY"},"Title":"Can I control Zone 2 functions with my iPhone?","Id":"ka25d00000112FBAAY","ArticleNumber":"000033848","Question__c":"Can I control Zone 2 functions with my iPhone?","Process__c":"Yes, download the Harman Kardon Remote app to do this.","Answer__c":"Yes, download the Harman Kardon Remote app to do this.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d00000110jMAAQ"},"Title":"How do I activate subwoofer 2 in a 7.2 system on AVR 171S","Id":"ka25d00000110jMAAQ","ArticleNumber":"000028030","Question__c":"How do I activate subwoofer 2 in a 7.2 system on AVR 171S","Process__c":"The two subwoofer outputs are parallel, meaning that when changing subwoofer settings in the setup menu, both outputs will be adjusted.\nEstablish the 7.2 system simply by adding a second subwoofer to an existing 7.1 system, connecting it to sub output 2.","Answer__c":"The two subwoofer outputs are parallel, meaning that when changing subwoofer settings in the setup menu, both outputs will be adjusted.\nEstablish the 7.2 system simply by adding a second subwoofer to an existing 7.1 system, connecting it to sub output 2.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d00000110iZAAQ"},"Title":"How does 4k video passthrough work with my AVR 161S or AVR 171S?","Id":"ka25d00000110iZAAQ","ArticleNumber":"000027976","Question__c":"How does 4k video passthrough work with my AVR 161S or AVR 171S?","Process__c":"You can send any 4k video signal into the HDMI inputs of your AVR, and it will be sent to your TV screen from the HDMI output, either in 4k or 1080p.\nSometimes it may be necessary to switch off the TV set, then switch it on again, to activate a new "handshake" between the devices, in order to open for the 4k signal, if normal HD 1080p signal was the last signal used.\nPlease note that not all 4k signals can be viewed. Many streamed videos from Youtube will work, as will any 4k material that you have recorded yourself, and many TV boxes will work also.\nHowever, HDCP 2.2 protected material will not be shown in 4k, but will be converted to full HD 1080p signals, because these AVRs do not support HDCP 2.2 digital copy protection.\nHDR is not supported.","Answer__c":"You can send any 4k video signal into the HDMI inputs of your AVR, and it will be sent to your TV screen from the HDMI output, either in 4k or 1080p.\nSometimes it may be necessary to switch off the TV set, then switch it on again, to activate a new "handshake" between the devices, in order to open for the 4k signal, if normal HD 1080p signal was the last signal used.\nPlease note that not all 4k signals can be viewed. Many streamed videos from Youtube will work, as will any 4k material that you have recorded yourself, and many TV boxes will work also.\nHowever, HDCP 2.2 protected material will not be shown in 4k, but will be converted to full HD 1080p signals, because these AVRs do not support HDCP 2.2 digital copy protection.\nHDR is not supported.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d00000111wDAAQ"},"Title":"NAS + AVR","Id":"ka25d00000111wDAAQ","ArticleNumber":"000032666","Question__c":"I have connected my computer / NAS drive to my router, as well as to my AVR. But when I switch the computer / NAS drive ON, the AVR loses its connections, deactivating the Remote App as well as internet radio.","Process__c":"This is sometimes a problem with wired connections to computers or NAS drives. There is no way to change this, unfortunately.","Answer__c":"This is sometimes a problem with wired connections to computers or NAS drives. There is no way to change this, unfortunately.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d00000111wRAAQ"},"Title":"I have downloaded the Remote Control App for my AVR, but it does not work when I open it and try to control my receiver. What can I do?","Id":"ka25d00000111wRAAQ","ArticleNumber":"000032686","Question__c":"I have downloaded the Harman AVR App, but it does not work when I open it and try to control my receiver. What can I do?","Process__c":"The Harman AVR App controls your receiver through your smartphone, which communicates via your wireless home network. Please make sure that your AVR is properly connected to your network router, with cable for the smaller models. If you have no wireless home network, you cannot use the app.","Answer__c":"The Harman AVR App controls your receiver through your smartphone, which communicates via your wireless home network. Please make sure that your AVR is properly connected to your network router, with cable for the smaller models. If you have no wireless home network, you cannot use the app.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d00000112WEAAY"},"Title":"Is it possible to change the name of a receiver with internet connection?","Id":"ka25d00000112WEAAY","ArticleNumber":"000034903","Question__c":"Is it possible to change the name of a receiver with internet connection?","Process__c":"Yes, on your computer, enter the IP address of the receiver in the internet browser.\nIn the page that opens, it is possible to change the name.","Answer__c":"Yes, on your computer, enter the IP address of the receiver in the internet browser.\nIn the page that opens, it is possible to change the name.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d00000110igAAA"},"Title":"Is it possible to perform input setup without the remote control on AVR 151S, 161S, 171S?","Id":"ka25d00000110igAAA","ArticleNumber":"000027989","Question__c":"Is it possible to perform input setup without the remote control on AVR 151S, 161S, 171S?","Process__c":"No, in order to go through the setup procedure, it is necessary to activate the (OSD) On-Screen-Display, and this is not possible on the front panel buttons, you need the remote control.\nOnly the remote control features the necessary OSD button.","Answer__c":"No, in order to go through the setup procedure, it is necessary to activate the (OSD) On-Screen-Display, and this is not possible on the front panel buttons, you need the remote control.\nOnly the remote control features the necessary OSD button.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d00000112GsAAI"},"Title":"Is it sufficient to put the AVR into standby, before connecting a Source or a TV?","Id":"ka25d00000112GsAAI","ArticleNumber":"000033952","Question__c":"Is it sufficient to put the AVR into standby, before connecting a Source or a TV?","Process__c":"For your personal safety and to avoid possible damage to your equipment and speakers, it is always a good practice to turn off and unplug the AVR and ALL source equipment from the AC output before making any audio or video system connections.","Answer__c":"For your personal safety and to avoid possible damage to your equipment and speakers, it is always a good practice to turn off and unplug the AVR and ALL source equipment from the AC output before making any audio or video system connections.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d0000010zW3AAI"},"Title":"Is my AVR model capable of processing both audio and video through the HDMI inputs?","Id":"ka25d0000010zW3AAI","ArticleNumber":"000023358","Question__c":"Is my AVR model capable of processing both audio and video through the HDMI inputs?","Process__c":"Yes, our AVR's have ARC (Audio Return Channel) on one of our HDMI ports (Labeled ARC). ARC will process both video and audio coming from your TV into the AVR and back, and if you have another source like BlueRay player in one of the other HDMI ports. It will transfer video and audio via the ARC port to your TV.","Answer__c":"Yes, our AVR's have ARC (Audio Return Channel) on one of our HDMI ports (Labeled ARC). ARC will process both video and audio coming from your TV into the AVR and back, and if you have another source like BlueRay player in one of the other HDMI ports. It will transfer video and audio via the ARC port to your TV.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d0000010y9pAAA"},"Title":"My AVR/BDS/HK shows the word \"Protection\" in the display window, and will not work.","Id":"ka25d0000010y9pAAA","ArticleNumber":"000018135","Question__c":"My AVR/BDS/HK shows the word \"Protection\" in the display window, and will not work.\r\nWhat can I do to find out if it is defective, or if there are other problems?","Process__c":"There are five possible reasons for the receiver shutting down.\n\n1.\tThere is a problem internally with the receiver.\n2.\tThere is a problem with one or more of your speakers.\n3.\tThere is a problem with one or more of your speaker wires.\n4.\tThere is a problem with the speaker wiring done on your system.\n5.\tThe unit is overheating. No ventilation.\n\nFirst, check the wiring at every speaker terminal at the back of your receiver and at the back of your speakers. A single strand of speaker wire crossing from one terminal to another would be enough to cause the amp to shut down or go into PROTECT.\n\nIf you do not find any problems with any of the wiring, you should disconnect all speakers from your receiver. If the receiver continues to go into PROTECT, the problem is in the receiver. Please submit a case on the Contact Us page. They will be able to assist you.\n\nHowever, if it turns on, the problem is elsewhere. Begin reconnecting one speaker at a time. Eventually you will connect a speaker that will cause the receiver to shut down. At this point you have found your culprit.\n\nOn the other hand, it may just be overheating. You must have at least 2 - 3 inches of space between the top of the unit and any shelf or component above the unit. The unit should not be inside a sealed compartment when being used. The unit must be able to breath. There are very powerful amps in these receivers. If they run too hot, they will shut down. An external fan can help this.","Answer__c":"There are five possible reasons for the receiver shutting down.\n\n1.\tThere is a problem internally with the receiver.\n2.\tThere is a problem with one or more of your speakers.\n3.\tThere is a problem with one or more of your speaker wires.\n4.\tThere is a problem with the speaker wiring done on your system.\n5.\tThe unit is overheating. No ventilation.\n\nFirst, check the wiring at every speaker terminal at the back of your receiver and at the back of your speakers. A single strand of speaker wire crossing from one terminal to another would be enough to cause the amp to shut down or go into PROTECT.\n\nIf you do not find any problems with any of the wiring, you should disconnect all speakers from your receiver. If the receiver continues to go into PROTECT, the problem is in the receiver. Please submit a case on the Contact Us page. They will be able to assist you.\n\nHowever, if it turns on, the problem is elsewhere. Begin reconnecting one speaker at a time. Eventually you will connect a speaker that will cause the receiver to shut down. At this point you have found your culprit.\n\nOn the other hand, it may just be overheating. You must have at least 2 - 3 inches of space between the top of the unit and any shelf or component above the unit. The unit should not be inside a sealed compartment when being used. The unit must be able to breath. There are very powerful amps in these receivers. If they run too hot, they will shut down. An external fan can help this.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d00000112DUAAY"},"Title":"My receiver does not show \"DTS HD Master Audio\" in the display, even though the Blu-ray disc should have this format. Instead, it just shows \"DTS\".","Id":"ka25d00000112DUAAY","ArticleNumber":"000033743","Question__c":"My receiver does not show \"DTS HD Master Audio\" in the display, even though the Blu-ray disc should have this format. Instead, it just shows \"DTS\".","Process__c":"With some Blu-ray discs, you have to go to the Settings Menu of your Blu-ray player and select "Bitstream" or "Bitstream Native". This will carry the DTS HD Master signal to be decoded in the AVR, and the AVR front panel should show the correct text.","Answer__c":"With some Blu-ray discs, you have to go to the Settings Menu of your Blu-ray player and select "Bitstream" or "Bitstream Native". This will carry the DTS HD Master signal to be decoded in the AVR, and the AVR front panel should show the correct text.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000001103FAAQ"},"Title":"My receiver makes a clicking sound when I adjust the volume. Is this normal?","Id":"ka25d000001103FAAQ","ArticleNumber":"000025417","Question__c":"My receiver makes a clicking sound when I adjust the volume. Is this normal?","Process__c":"Yes, this is a normal characteristic of this system.","Answer__c":"Yes, this is a normal characteristic of this system.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d0000010zVUAAY"},"Title":"Remote app does not recognize my AVR1x1S and AVR1x10S receiver?","Id":"ka25d0000010zVUAAY","ArticleNumber":"000023327","Question__c":"Remote app does not recognize my AVR1x1S and AVR1x10S receiver?","Process__c":"Make sure you download the latest version of the app from the Apple App Store or Google Play (for Android devices). - Make sure you device is connected to the same wireless network as your AVR1x1S or AVR1x10S model and not on 3G/LTE.","Answer__c":"Make sure you download the latest version of the app from the Apple App Store or Google Play (for Android devices). - Make sure you device is connected to the same wireless network as your AVR1x1S or AVR1x10S model and not on 3G/LTE.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d00000111xEAAQ"},"Title":"Sometimes when I watch HD or 3D material, I can see white specks or \"snow\" on the screen. What can I do to avoid this?","Id":"ka25d00000111xEAAQ","ArticleNumber":"000032729","Question__c":"Sometimes when I watch HD or 3D material, I can see white specks or \"snow\" on the screen. What can I do to avoid this?","Process__c":"Try another HDMI cable, and make sure that it is a high-speed version. This solution usually solves the problem, which is caused by insufficient cable bandwith.","Answer__c":"Try another HDMI cable, and make sure that it is a high-speed version. This solution usually solves the problem, which is caused by insufficient cable bandwith.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000001102SAAQ"},"Title":"The fan in my AVR never seems to come on. Can I test the fan to make certain that it works?","Id":"ka25d000001102SAAQ","ArticleNumber":"000025368","Question__c":"The fan in my AVR never seems to come on. Can I test the fan to make certain that it works?","Process__c":"Your model AVR is equipped with a cooling fan that only comes on when the unit's internal temperature rises above a predetermined limit. Thanks to the massive heat sinks used in the AVR series, this temperature is rarely reached. A typical situation where the fan will come on is when the AVR is operating at a very loud volume level with program material that has sounds in all seven channels. Since this is a rare occurrence, you may never notice the fan working. In any case, when the fan does come on, the volume will be loud enough that you might not notice it. Thus, you may own an AVR for many years and never hear the fan, or see it in operation. There is no way to test the fan, and none is needed.","Answer__c":"Your model AVR is equipped with a cooling fan that only comes on when the unit's internal temperature rises above a predetermined limit. Thanks to the massive heat sinks used in the AVR series, this temperature is rarely reached. A typical situation where the fan will come on is when the AVR is operating at a very loud volume level with program material that has sounds in all seven channels. Since this is a rare occurrence, you may never notice the fan working. In any case, when the fan does come on, the volume will be loud enough that you might not notice it. Thus, you may own an AVR for many years and never hear the fan, or see it in operation. There is no way to test the fan, and none is needed.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d0000011031AAA"},"Title":"There is no audio through HDMI when I'm using the internal apps (Netflix, Pandora, etc) of my TV.","Id":"ka25d0000011031AAA","ArticleNumber":"000025405","Question__c":"There is no audio through HDMI when I'm using the internal apps (Netflix, Pandora, etc) of my TV.","Process__c":"Verify your TV supports the ARC feature.Make sure you enable the external speakers/ARC/digital audio output on your TV, this varies by TV manufacturer. Set the AVR1x1S to the TV input. Go into the AVR menu settings and under System Settings, make sure Audio Return Channel is set to Auto and set the TV Control to on.","Answer__c":"Verify your TV supports the ARC feature.Make sure you enable the external speakers/ARC/digital audio output on your TV, this varies by TV manufacturer. Set the AVR1x1S to the TV input. Go into the AVR menu settings and under System Settings, make sure Audio Return Channel is set to Auto and set the TV Control to on.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d00000111BvAAI"},"Title":"AVR - audio out of sync with video","Id":"ka25d00000111BvAAI","ArticleNumber":"000029796","Question__c":"Using my receiver, the picture on my TV is slightly out of sync with the audio. What's wrong?","Process__c":"This receiver has a feature called "A/V Sync Delay" that allows you to manually set dissimilar video and audio synchronization that may occur with certain types of Plasma and HDTV's. The instruction for this setting can be found in your owner's manual in the section "Delay Adjustments" or "Delay Settings".","Answer__c":"This receiver has a feature called "A/V Sync Delay" that allows you to manually set dissimilar video and audio synchronization that may occur with certain types of Plasma and HDTV's. The instruction for this setting can be found in your owner's manual in the section "Delay Adjustments" or "Delay Settings".","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d0000010zU8AAI"},"Title":"What HDMI version is supported by AVR 1x1S models?","Id":"ka25d0000010zU8AAI","ArticleNumber":"000023241","Question__c":"What HDMI version is supported for AVR 1x1S models?","Process__c":"Our AVR151S features HDMI 1.4a with 3D ready.\nAVR 161S and AVR 171S feature HDMI 2.0 with 3D ready. \nHDR is not supported.","Answer__c":"Our AVR151S features HDMI 1.4a with 3D ready.\nAVR 161S and AVR 171S feature HDMI 2.0 with 3D ready. \nHDR is not supported.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000XjDWAA0"},"Title":"What are the details for HDCP 2.2 for the AVR1x1 and AVR1x10 series receivers?","Id":"ka25d000000XjDWAA0","ArticleNumber":"000034855","Question__c":"What are the details for HDCP 2.2?","Process__c":"HDCP (High Definition Copy Protection) 2.2 will become mandatory for 4K/UHD content only.\nFirst source should be the 4K BD player announced at IFA for spring 2016 from Samsung. \n\nIn case of HDCP 2.2, the whole chain needs to be compatible to work from source to AVR to TV. \nIf one of the devices in the chain is not HDCP 2.2-compliant, the player will downscale the content to 1080p. \nNo black screen. This is the theory, anyway.\n\nHDCP 2.2 is copy-protection, so it does not decode the signal, but is concerned with preserving the content from being copied and distributed on the internet.\n\nThe problem of HDCP 2.2 is that it is hardware-based, and not software-based, so there is nothing we can do on our existing models, like any other AVR manufacturer or TV. \n\nPlease note that self-produced 4K material is no problem, since self-produced material has no digital HDCP copy protection.\nOnly streamed material and UHD-Blu-ray will not work, since the HDCP protection will stop the signal in the receiver.","Answer__c":"HDCP (High Definition Copy Protection) 2.2 will become mandatory for 4K/UHD content only.\nFirst source should be the 4K BD player announced at IFA for spring 2016 from Samsung. \n\nIn case of HDCP 2.2, the whole chain needs to be compatible to work from source to AVR to TV. \nIf one of the devices in the chain is not HDCP 2.2-compliant, the player will downscale the content to 1080p. \nNo black screen. This is the theory, anyway.\n\nHDCP 2.2 is copy-protection, so it does not decode the signal, but is concerned with preserving the content from being copied and distributed on the internet.\n\nThe problem of HDCP 2.2 is that it is hardware-based, and not software-based, so there is nothing we can do on our existing models, like any other AVR manufacturer or TV. \n\nPlease note that self-produced 4K material is no problem, since self-produced material has no digital HDCP copy protection.\nOnly streamed material and UHD-Blu-ray will not work, since the HDCP protection will stop the signal in the receiver.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d00000111rFAAQ"},"Title":"AVR - video distortion ONLY with cable box","Id":"ka25d00000111rFAAQ","ArticleNumber":"000032362","Question__c":"When I switch between analog and digital channels on my cable television set-top box, the picture distorts, but I have no problems when using other sources. How can I resolve the problem?","Process__c":"Please check the picture settings on your cable box, particularly the aspect ratio settings, which will vary depending on the brand and model of your cable box and on your local cable provider. You may wish to consult with your cable provider for more information on how to adjust the cable box's settings. Some settings, such as a setting to force an analog channel's native 4:3 aspect ratio to 16:9 widescreen to fit your display, may interfere with the cable system's copy-protection feature and cause distortion.","Answer__c":"Please check the picture settings on your cable box, particularly the aspect ratio settings, which will vary depending on the brand and model of your cable box and on your local cable provider. You may wish to consult with your cable provider for more information on how to adjust the cable box's settings. Some settings, such as a setting to force an analog channel's native 4:3 aspect ratio to 16:9 widescreen to fit your display, may interfere with the cable system's copy-protection feature and cause distortion.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d00000111r8AAA"},"Title":"The AVR does not respond to remote control commands","Id":"ka25d00000111r8AAA","ArticleNumber":"000032352","Question__c":"Why doesn't the AVR respond when I use the remote control, even though my other products work just fine?","Process__c":"The remote is only capable of operating one device at a time (unless you have programmed advanced functions such as Volume, Channel or Transport control Punch-Through).\nWhen you press the Source Selector to operate your other product, such as the DVD player, the remote cannot control any other product, including the AVR, until you press the AVR Button again.\nTo avoid your problem in the future, always press the AVR Button or appropriate Source Selector before you enter any command.","Answer__c":"The remote is only capable of operating one device at a time (unless you have programmed advanced functions such as Volume, Channel or Transport control Punch-Through).\nWhen you press the Source Selector to operate your other product, such as the DVD player, the remote cannot control any other product, including the AVR, until you press the AVR Button again.\nTo avoid your problem in the future, always press the AVR Button or appropriate Source Selector before you enter any command.","ArticleType":"How_Tos__kav"}]}